Understand the OSS workspace

The OSS workspace helps you review cross-border sales data from connected commerce accounts. It brings order events into a monthly view, separates OSS, non-OSS, and unknown classifications, and provides exports for an accountant or reviewer. The workspace is a review tool: its totals depend on source coverage, matching, and origin data.

What is in the workspace

• Dashboard shows gross amounts by classification and movement over time.
• Report groups the underlying data and lets you inspect the orders behind a row.
• Exports contains reusable templates, previews, generated runs, and downloads.
• Gift cards shows sales, redemptions, and liability movement when those events are available.
• Configuration → Dedupe controls how orders found in several sources are linked and which record supplies the authoritative amount.
• Configuration → Sources shows connected accounts, import status, and coverage.
• Configuration → Setup holds locations and warehouse matching rules used to resolve origins.

Recommended review order

1. Connect and import the relevant accounts.
2. Check Configuration → Sources for failed jobs or gaps in the period you plan to review.
3. Check order matching when a sale exists in both a storefront, marketplace, or ERP source.
4. Open the Report for the month and review unknown rows.
5. Check warehouse origins if the report flags unresolved origins.
6. Preview an export and share it with the person responsible for the final reporting decision.

You can filter by a connected source to investigate one account. Return to All sources for a combined review. Keep the same period and currency selection when you compare the dashboard, report, and downloaded file.